Customer Satisfaction / Privacy

PRIVACY

Your privacy is guaranteed. We will never give, lease or sell your personal information. This includes your name, address, email address, phone number, and any other information that is not otherwise publicly available.

You can trust doing business with us. We take pride in continuing our dedication to enhancing your child's bike riding experience by offering the Strider® Balance Bike to you on our website. Strider Sports International is committed to protecting your personal information. As a reminder, Strider Sports International does not request personal information via e-mail or telemarketing.

We will never post your comments, or share your buying experience without your express permission. However, we may contact you directly regarding both comments and experience.

Legal Compliance and Fraud Protection We may disclose your personally identifiable information, as well as any other information, if requested by any law enforcement agency or bank in the investigation of fraud, or any other suspected illegal activity, or, in any case, of personal threats to any individual, or, to reduce perceived risks.

Third Party Service Providers It may be necessary for us to share some of your personally identifiable customer information with a third party, such as shipping companies, banks, or credit card processors, in order to process your order. We will only release that information which we deem absolutely necessary to fill your order in the most expeditious manner. All third party service providers are expressly forbidden to share any personally identifiable customer information with anyone else for any reason whatsoever.

Sweepstakes or Contests Should you enter any sweepstakes that we sponsor, we may give your personally identifiable information to an outside company to manage the contest. Again, they may not sell, lease, rent, or distribute your information to anyone without your express written consent.

Insolvency, Transfer, or Sale of Company Assets In the event that Strider Sports International should become insolvent through bankruptcy, or there is a sale or transfer of the company assets to a new owner, your personally identifiable information will be considered an asset of the company and could be transferred to a new owner. In this event, you can always opt-out by contacting us.

Data Collection Devices, such as Cookies: In some instances, we may collect non-personal data through cookies, web logs, web beacons and other monitoring technologies. We may use cookies on certain pages of the website to analyze traffic and user behavior, rate various marketing efforts, provide the user a more personalized shopping experience, track page views and return visits, and allow the use of our shopping cart. Where authorized by us, third parties may also use cookies. You are always free to decline our cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features of the website. Strider Sports International maintains cookies in order to provide a seamless shopping session and save certain preferences when activated. This will enable you to interact with the website in the most convenient manner.

Third Party Links, We may from time to time have links to third party websites over which we have no control, and are not covered under this policy. In the case that you visit one of these websites, we strongly urge you to review their ‘Privacy and Security’ policies.

Under Age Children Under no circumstances do we knowingly collect any data or information from children under the age of 17. If you think your child has submitted any information to us, please contact us immediately and we will delete from our system.

Updates to Your Information Should you see information that we have on file that is incorrect, or if any of your information should change, please contact us.

Unsubscribe or Opt-Out Should you no longer wish to receive our communications or e-mails you can unsubscribe by contacting us.

SECURITY

Our site has physical, electronic and managerial security measures in place to protect the loss, misuse and alteration of the information under our control. We take many measures to protect this information while it is stored, including:

Secure Socket Layer (SSL) connections with 128-bit encryption for certain transactions and confidential data. When you use a secure browser, all information you submit to us is transmitted to us over the Internet in an encrypted form. Every secure page has been secured with a digital certificate issued by a third party certification authority. This is shown via the "site certificate" that sits on all secure pages. To view this certificate, click on the image of the closed lock or the solid key on the bottom bar of your browser window.

We monitor system and application activity logs to identify any unusual activity, from authorized and/or unauthorized individuals accessing our systems and/or making changes to stored information, for investigation. We regularly perform preventative system maintenance and monitoring to ensure the security of our data systems.

Our servers are maintained in professional facilities in secured access, locked facilities. All of our employees sign confidentiality agreements covering personally identifiable information or any other confidential data.

If you have questions about Strider Sports International's Privacy and Security practices, please contact us.



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Side profile of a Strider Balance Bike