Shipping & Returns

What are the shipping options for my Strider order?

All orders over $100 on the Strider Bikes Online Store will receive free UPS Ground shipping.

Everything else will receive a $15.00 flat rate fee. This does not apply for shipping to Alaska and Hawaii, please contact us for a shipping estimate.

Please note that the Strider Bikes Online Store requires a street address, we cannot ship to a PO Box, and we do not ship to freight forwarders.

If you have any questions about your order fulfillment time, shipping times, or need additional shipping options, please contact us and speak with a Strider representative today.

• Order Changes / Cancellations

  Our warehouse staff is very quick and will process orders right away (Monday – Friday by 11am MST in Striderville). So, if you need to make a change to your order or even cancel it then you need to call Customer Service as soon as possible or email [email protected] if it’s outside of working hours.
  
  Also, there’s a strong possibility the order has already been processed and in this case, we can’t make the change for you, and you’ll need to refer to our Return Policy.

• Return Policy

  Strider does not pay for shipping on returns. Strider can only accept products that were purchased directly from our online store. If you purchased a Strider product through a local shop, box store or different online site (including Amazon), you will need to honor their return policy.
  
  Here are the steps to follow:
  
  1. Have your Sales Order ready when you contact Customer Service via phone or email.
  2. You will receive an RMA (Return Merchandize Authorization) from our team, then clearly mark it on the returned package. Otherwise, we don’t know who to refund.
  3. Ship the product back to Strider Headquarters using the carrier of your choice. Insurance is encouraged. Again, we do not provide return labels or pay for return shipping costs.
  4. Patiently wait for the refund to your original payment method.

• Exchanges

  Strider Bikes is not able to process exchanges. If you are needing a different product (including color) than the one you originally ordered, you will need to refer to our return policy above. Then create a new order with the correct items.

• Lost Packages

  Strider is not responsible for lost packages. If the tracking for your package says it was delivered but you cannot find the item, please check with your neighbor and around your property. Sometimes delivery people will try to “hide” the item so it’s not obvious you just purchased something amazing and are tempting porch pirated. If you are still unable to locate the package, then you must contact Strider Customer Service within 30 days of the “delivery date” so we can start a claim with the shipping carrier. If this is not completed within the 30 days, we cannot guarantee you’ll receive the product or a refund.