Shipping and Returns

Shipping Methods

If you have any questions about your order fulfillment time, shipping times, or need additional shipping options, please contact us at 605-342-0266 (Mon-Fri, 8am -5pm MT) and speak with a Strider representative.

Strider is pleased to offer FREE FEDEX GROUND SHIPPING on all orders over $50.

Please note that the Strider Sports Online Store will not accept a PO Box address, and a street address is required.

Expedited Shipping

Strider's free shipping policy does not cover expedited shipping methods. Please contact a Customer Service Specialist at Strider Sports at (605) 342-0266 if expidited shipping is needed. Pricing for these shipments will be calculated at the time of the order, based on the most recently published FedEx rates.

Online orders must be received by 10am ET in order to qualify for same day expedited fulfillment. Orders placed by phone will be evaluated on a case by case basis; expedited fulfillment will be at the discretion of Strider and confirmed by the sales representative.

 

Shipping to APO & FPO Addresses

Please contact Strider Sports at 605-342-0266 if shipping to an APO or FPO is required.


Track Your Package

Under normal business conditions, orders are fulfilled in one to three business days. Once your order has shipped, you will receive an email notification that includes the appropriate tracking information for your order. Orders placed online through a registered account will have tracking information displayed once the order is fulfilled.

 

Shipping Internationally

At this time, this site only offers shipping to addresses within the United States.

To search for an international distributor you can choose the "Int'l Distributors" link on the far bottom of the footer of this webpage.

Please call our office for a complete list of international distributors and contact information. 

Order Changes/ Cancellations

Please contact Strider Sports immediately if any changes are needed for an order, including a cancellation. Once an order has been processed, customers will need to refer to the Strider Return Policy.

Return Policy

Strider offers a 60-Day Guarantee on our bikes, and will first try to resolve any issue customers may have. However, should you need to return an item to Strider Sports, please follow these steps:

  1. Contact us and we will issue you a Return Number. (Which must be prominently marked on the outside of the box.)
  2. You may return your item with one of the following methods:
    1. US Postal Service (you must send through registered mail and insure for the value of your item). 
    2. Federal Express or UPS (you must insure for the value of your item) 
  3. Please include a copy of your packing slip or invoice inside the package, along with a reason for the return.

Credits will be issued to the customer after the bike or accessory is received and processed.  Credits will be issued for purchase price of items only, credits will not be issued for any shipping or processing fees.

Strider Dealers and Distributors

Once a Strider dealer or distributor accepts product shipment from a freight forwarder, the dealer/distributor assumes ownership of the product and is responsible for handling product fulfillment and customer returns.

The 60-Day Money Back Consumer Guarantee policy does not apply to purchases made by Strider dealers or distributors.

Items purchased through a Strider dealer or distributor and returned to a Strider Sports warehouse may be subject to a 25% restocking fee, payable by the dealer or distributor.



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