We want you to be happy with your Strider products

We want you to be happy with your Strider products, we want your child to be successful at riding, and we are motivated to resolve any issues in a very timely manner. Contact us by phone or email.

Our warranty is limited to riders weighing less than 27 kg (60 lbs.) for all 12 Classic, Sport, Pro, and ST-R models; 36 kg (80 lbs.) for all 14x Sport models; and 109 kg (240 lbs.) for 20x Sport models.

We want to make it as easy as possible to resolve any warranty issues you may have with manufacturing defects. Just complete the form below.

Warranty Claim Form

Shipping Address

Where you want your replacement sent

Are you experiencing an issue with your Strider Bike?

Please include image(s) of your product issue.

Photographs help us better understand the issue, eliminate follow-up requests, and process warranty claims more efficiently. A picture really is worth 1,000 words!
Accepted file types: jpg, jpeg, png, gif, heic, webp, Max. file size: 10 MB.

For information on how we process your personal data, please see our Privacy Policies.

Thank you for submitting a claim!

Thank you for contacting us about your Strider product. We pride ourselves on producing fun, durable, and safe bikes and accessories.

We strive to respond to warranty inquiries within 24-48 hours. If you haven't heard back about your warranty claim in two business days, please feel free to contact us at [email protected].

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